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This page is where one can view orders selected by order number, by items or with the use of filters.
Navigate to: Orders in the administrative area of the website.
Description
Order management section consists of two main blocks:
Orders filtering tools.
A block where one can deal with the results of filtering: orders and items selected by applying filters.
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Filters
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Filters provide a functionality that helps buyers find a particular order or group of orders by specified criteria. That is, in fact, filters are required to facilitate orders management and make a quick search for orders, for example, orders placed by your website customer Ivanov or all paid orders for a week, etc.
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Next we will show how all filters as they follow in the “Orders” section work.
Date range
Orders can be filtered by date for:
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You can alter the initial and/or final date in this way.
Customer
It is possible to filter orders and items by customer data. i.e. view all orders and items of a particular customer.
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You can fill in just one field or all three fields to improve the accuracy of filtering (for example, if you have more than one Ivanov in your database you can make the search more specific by adding e-mail and/or phone to look for orders and items of a particular customer).
Orders
This block is meant for filtering by order data: order number and status.
Filtering by order number
To find an order by its number you need to enter the last digits of the order number other than zero (for example, if the order number is release123-0000000130 you should enter value 130):
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An order you are looking for will show up on the orders list.
Filtering by order status
If it is necessary to find all orders with a definite status you can select the desired status from the statuses list and apply a filter.
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As a result, all orders in the selected status will be displayed on the “By orders” tab.
Items
One can also view all items chosen by definite statuses:
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As a result, all orders in the selected status will be displayed on the “By items” tab.
Resetting filters
If filter settings for orders and items are to be changed, one can either reset filters or narrow down the results of filtering.
Refining search results
If you need to refine your search further by adding some additional search criteria you should click on the dashed blue underlined text “All parameters”.
Clicking it will present the user with filters options. Here you can specify additional parameters to view the desired items or orders once again.
Clearing filters
To clear filters (when you want to see default data again) click the drop-down arrow which is on the “Apply” button on the right-hand side.
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Clicking this menu item will restore filter parameters to the default state.
Orders list
Description
The orders list is displayed on the “By orders” tab. Here you can view orders that match the default filters parameters or the ones you selected (see the information on how filters work above).
A number of orders displayed per page
The default number of orders displayed per page is 10, but you can set a greater value.
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The rest of orders (if the number of orders exceeds the selected value) will be shown in the paginated list of results beneath the orders list.
Orders list description
The orders list represents data summarized in the form of a table.
Order number. Clicking on the order number will take you to order details (where you can view information relevant to an individual order. For more information see the “Order page” section).
Creation date and time. This is where the date (dd.mm.yyyy) and time of order creation are specified.
Order status. This is an order status that is useful in orders management and search for orders using filters. This status will also display in your customer’s personal area.
Items. Lists the statuses of items and the corresponding quantity of items. For example, “Paid 2”, Ready to ship 3”.
Order (total). This is where the price of an order in your website’s base currency is specified. The number in parentheses indicates how much your customer actually paid for goods.
Buyer / Balance. The full name of a customer who placed an order and balance information (how much money he/she has in the system to make purchases). Clicking on the customer full name will take you to customer description (for detailed information, see the “Customers” subsection.)
Operator.
Actions. The possibility to export or cancel an order (as described below) without going to the order details (see below).
Actions
Export
Export is a feature that makes it possible to download the desired order to an Excel *xls file to your PC.
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Order id – order number
Full name - customer full name
Address - shipping address
Shipping method – method of delivery
Item - link to Taobao item
Color - color
Size - size
Qty - quantity
Original price (yuan) - the original price in yuans
China deliver (yuan) - China delivery cost in yuans
Total price (yuan) – total order amount
Cancelling an order
Once the order has been paid (has been purchased but not been received at the warehouse), it can be cancelled:
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Once you’ve clicked the “Apply” button you will see the order you cancelled.
Restoring a cancelled order
Cancelled orders can be recovered. If you need to recover an order, follow these steps:
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After clicking “Yes” the restored order will appear in the orders list.
Items list
Description
The items list is displayed on the “By items” tab. Here you can view items that match the default filters parameters or the ones you selected (see a detailed description of how filters work above).
Items list description
The items list is represented as a table and contains the following data:
Item number. Clicking the item number will open the item page on your website.
Information. Item photo.
Item status. Item status which is used for filtering (see a detailed description of how filters work above).
Price. The price of an item in your website’s base currency.
Quantity. The number of ordered items.
Order (total). This is an item price multiplied by the number of items.
Buyer / Balance. The full name of the customer who placed an order and balance information (how much money he/she has in the system to make purchases). Clicking on the customer full name will take you to customer description (for detailed information, see the “Customers” subsection.)
Operator.
Order. Clicking the order number will bring you to the order details (i.e. all information on a specific order) (for detailed information, see the “Order page” subsection.)
Actions. The possibility to export an item or change its status (as described below).
Actions
Altering an order status
An order status shows on which stage of processing an order is and is helpful in order management.
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Select the desired items by putting a mark in the checkbox to the left of an item number:
Or tick the checkbox in the table header if you need to select all items on a page automatically.
Click the “Change status” button which is located above the table.
Select the status you would like to set for selected items from the dropdown menu that appears (in the example below: Shipped).
All selected items will change the status to that one you have just chosen.
Export
Export is a feature that makes it possible to download the desired item to an Excel *xls file to your PC.
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