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This page allows one to view orders details. The “Items” tab.
Go to: Orders > Order number (ID) in the administrative area of your website.
Filters
Items that an order contains can be filtered by the following statuses:
Awaiting payment
Paid
Price confirmation
Ordered
Goods quality inspection
Received at warehouse
Packing
Ready to ship
Shipped
Received
Returned to vendor
Impossible to deliver
Cancelled
To filter orders the statuses of which are the same, perform the following steps:
Check the checkbox next to the desired status.
You will see the checkmark next to the status you need.
Click the “Apply filter” button.
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You can select more than one status for filtering. To do this, check the checkboxes next to all statuses you need at the moment.
Additional information
Customer’s comment on order:
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The comment has been changed.
Items list
The items list is available right under the filter.
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Order and item number.
Item status.
Photo.
SKU.
Vendor name.
Item configuration (color, size in the language of the administrative area and in Chinese).
Weight.
Price.
Quantity.
Total (amount).
Customer’s comment on item.
Managing individual items
Viewing item information
Item page
Click the item number (ID) in order to view the individual item page on your website.
To view an item page on Taobao you should click on SKU.
Description
To view the item description click on the “i” icon.
A pop-up with description will appear.
Vendor
Clicking on a vendor name takes you to the page that lists all goods of this vendor on your website.
Configuration
You can modify the item configuration (i.e. color and size) manually. To do this:
Click the configuration you want to change:
Select the one you need from the dropdown list that appears.
Save the changes by clicking the check mark button.
Price
You can change the price of an individual item manually. To do this:
Click the price.
Enter the new price for an item.
Save the changes by clicking the check mark button.
The price has been changed.
Reload a page (by pressing F5) or by clicking the “Reload” button on browser.
The item status has been updated to “Price confirmation”:
On the orders list a customer will see a notice that the price confirmation is required.
The same information will also appear on the customer order details page.
If a customer selects “Price confirmation” then the order status will be updated to “Awaiting additional payment” in the administrative area of your website.
If a customer rejects an item and removes it, the status of the item will be updated to “Cancelled”.
Photo
You can upload additional photos for each item (for example, an item is received at the warehouse and a photo of it can be taken).
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A customer will see the photo in his/her personal area on the order details page.
Comments
A customer can make a comment for an item when he or she checks out (for example, color, size, his/her wishes and preferable parameters).
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The text has been modified.
Export
Export is a feature that makes it possible to export the desired item to an Excel *xls file to your PC.
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Number
Link
Image
SKU
Configuration
Quantity
Price
Delivery
Total
Purchased in website base currency
Paid in website base currency
Difference
Deleting an item
Click the gear button in order to delete an item.
Click on the “Delete” option in the pop-up menu that appears.
Confirm the choice by clicking the “Yes” button.
Once the item has been deleted the status of the given item will be updated to “Cancelled”.
Altering an order status
A status of an individual item can be changed. To do this, follow the steps below:
Select the item the order status of which you want to alter (for example, you have ordered an item from logistician and the item should be marked as “Ordered”).
Click on the star icon in the row that contains the selected item.
Select an order status you need (in our example: “Ordered”).
Clicking on it will change the order status (for example: “Ordered”).
Managing multiple items
Export
To export multiple items in one file, follow these steps:
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Purchased in website base currency
Paid in website base currency
Difference
Creating a package
A package cannot be created if the status of items is any one but “Received at warehouse” or “Ready to ship”. If items have another status you will see an error message in the upper right hand corner of the administrative area.
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The order status was updated to “Ready to ship” in order summary.
Altering an order status
To alter an order status for multiple items, follow below steps:
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