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Order number. Clicking on the order number will take you to order details (where you can view information relevant to an individual order. For more information see the “Order page” section).
Creation date and time. This is where the date (dd.mm.yyyy) and time of order creation are specified.
Order status. This is an order status that is useful in orders management and search for orders using filters.
This status will also display in your customer’s personal area.
Items. Lists the statuses of items and the corresponding quantity of items. For example, “Paid 2”, Ready to ship 3”.
Order Sum (totalPaid in). This is where the price of an order in your website’s base currency is specified. The number in parentheses indicates how much your customer actually paid for goods.
Buyer Customer/ Balance. The full name of a customer who placed an order and balance information (how much money he/she has in the system to make purchases). Clicking on the customer full name will take you to customer description (for detailed information, see the “Customers” subsection.)
Operator.
Provider (Taibao, 1688, Yahoo, etc)
Actions. The possibility to export or cancel an order (as described below) without going to the order details (see below).
Actions
Export
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Select the needed order (manually or using filters).
Click on the gear button in the “Actions” column.
Click on “Export” in the pop-up menu that appears.
You will be prompted to save the file. Please save it. After the file has been saved, it is available on your PC:
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Select the orders you need by ticking appropriate checkboxes to the left of the order number.
Or tick the checkbox in the table header if you need to select all orders on a page automatically.
Click the “Export” button which is located above the table.
You will be prompted to save the file. Please save it. After the file has been saved, it is available on your PC:.
This file will contain the following information:
Order id – order number
Full name - customer – customer full name
Address - shipping – shipping address
Shipping method – method of delivery
Item - link – link to Taobao item
Color - color– color
Size - size– size
Qty - quantity– quantity
Original price (yuan) - the – the original price in yuans
China deliver (yuan) - China – China delivery cost in yuans
Total price (yuan) – total – total order amount
Cancelling an order
Once the order has been paid (has been purchased but not been received at the warehouse), it can be cancelled:
Select the order you want to cancel (paying attention to its status).
Click the gear button in the “Actions” column.
Select “Cancel” in the dropdown menu that appears.
Once you have clicked on “Cancel”, a confirm screen will appear asking if you are sure you want to cancel the order. If you are sure you want to cancel it click “Yes”.
After that, the order will be removed from the orders list. You can find it by applying the “Cancelled” filter.
Once you’ve clicked the “Apply” button you will see the order you cancelled.
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Restoring a cancelled order
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Select a filter: orders marked as “Cancelled” (see above).
Look for the order you want to restore and click the gear button in the “Actions” column:
Clicking the gear button will bring up a menu. Select “”Restore” in the menu that appears.
Once you have clicked on “Restore”, a pop-up will appear asking if you are sure you want to restore the order. If you are sure you want to restore it click “Yes”.
After clicking “Yes” the restored order will appear in the orders list.
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Items list
Description
The items list is displayed on the “By items” tab. Here you can view items that match the default filters parameters or the ones you selected (see a detailed description of how filters work above).
Items list description
The items list is represented as a table and contains the following data:
Item Product number. Clicking the item number will open the item page on your website.
Information. Item photo.
Item Product status. Item status which is used for filtering (see a detailed description of how filters work above).
Price. The price of an item in item in your website’s base currency.
Quantity. The number of ordered items.Order (total)
Sum. This is an item price multiplied by the number of items.
Buyer Customer / Balance. The full name of the customer who placed an order and balance information (how much money he/she has in the system to make purchases). Clicking on the customer full name will take you to customer description (for detailed information, see the “Customers” subsection.)
Operator.
Provider (Taibao, 1688, Yahoo, etc)
Order. Clicking the order number will bring you to the order details (i.e. all information on a specific order) (for detailed information, see the “Order page” subsection.)
Actions. The possibility to export an item or change its status (as described below).
Actions
Altering an order status
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Select the item the order status of which you want to alter (manually or using filters).
Click on the star icon in the “Actions” column (in the row that contains the selected item).
Select an order status you need in the menu that appears (in our example: Returned to vendorsupplier).
Clicking on it will change the order status.
To alter an order status for multiple items, follow below steps:
Select the desired items by putting a mark in the checkbox to the left of an item number:
Or tick the checkbox in the table header if you need to select all items on a page automatically.
Click the “Change status” button which is located above the table.
Select the status you would like to set for selected items from the dropdown menu that appears (in the example below: Shipped).
All selected items will change the status to that one you have just chosen.
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Select the needed item (manually or using filters).
Click on the gear button in the “Actions” column.
Click on the “Export” in the pop-up menu that appears.
You will be prompted to save the file. Please save it. After the file has been saved, it is available on your PC:.
This file will contain the following data:
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Select the desired items by putting a mark in the checkbox to the left of an item number:
Or tick the checkbox in the table header if you need to select all items on a page automatically.
Click the “With selected” button which is located above the table.
Click on the “Export” in the pop-up menu that appears.
You will be prompted to save the file. Please save it. After the file has been saved, it is available on your PC:.
This file will contain the following data:
Number
Link
Image
SKU
Configuration
Quantity
Price, ¥
Delivery, ¥
Total, ¥
Purchased in website base currency
Paid in website base currency
Difference