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This page allows one to view orders details. The “Items” tab.
Go to: Orders > Order number (ID) in the administrative area of your website.
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Filters
Items that an order contains can be filtered by the following statuses:
- Awaiting payment
- Paid
- Price confirmation
- OrderedGoods
- quality inspectionQuality control
- Received at warehouse
- PackingPacked
- Ready to ship
- ShippedPosted
- ReceivedCompleted
- Returned to vendorsupplier
- Impossible Unable to deliver
- Cancelled
To filter orders the statuses of which are the same, perform the following steps:
Check the checkbox next to the desired status.
You will see the checkmark next to the status you need.
Click the “Apply filter” button.
All items the status of which matches the selected one will be displayed on the items list (in our example: “Ordered”“Paid”).
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You can select more than one status for filtering. To do this, check the checkboxes next to all statuses you need at the moment. |
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Additional information
Customer’s comment on order:
This comment can be viewed below the item status filter.
In addition, an operator can leave his/her comment for order that won’t be visible to a customer.
Click the “+” (plus) button next to “Additional information”.
Enter the text in the text field that appears (type a comment).
Click on the “Add” button to save the information.
The additional information for the order has been saved:
If you need to modify the comment click the pencil button and change the text.
Click the “Save” button.
The comment has been changed.
Items list
The items list is available right under the filter.
Each item contains the following:
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Click the item number (ID) in order to view the individual item page on your website.
To view an item page on Taobao you should click on SKU.
Description
To view the item description click on the “i” icon.
A pop-up with description will appear.
Vendor
Clicking on a vendor name takes you to the page that lists all goods of this vendor on your website.
Configuration
You can modify the item configuration (i.e. color and size) manually. To do this:
Click the configuration you want to change:
Select the one you need from the dropdown list that appears.
Save the changes by clicking the check mark button.
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Price
You can change the price of an individual item manually. To do this:
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