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A customer will see the order comment in his/her personal area on the order details page.
If it is necessary to change the comment you should click on the pencil button and make changes.
Modify the comment and click the “Add” “Save” button.
The text has been modified.
Export
Export is a feature that makes it possible to export the desired item to an Excel *xls file to your PC.
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Select the desired item (manually or using filters).
Click on the gear button.
Click on the “Export” in the pop-up menu that appears.
You will be prompted to save the file. Please save it. After the file has been saved, it is available on your PC:.
This file will contain the following data:
Number
Link
Image
SKU
Configuration
Quantity
Price, ¥
Delivery, ¥
Total, ¥
Purchased in website base currency
Paid in website base currency
Difference
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Click the gear button in order to delete an item.
Click on the “Delete” “Remove” option in the pop-up menu that appears.
Confirm the choice by clicking the “Yes” button.
Once the item has been deleted the status of the given item will be updated to “Cancelled”.
Altering an order status
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Select the item the order status of which you want to alter (for example, you have ordered an item from logistician and the item should be marked as “Ordered”).
Click on the star icon in the row that contains the selected item.
Select an order status you need (in our example: “Ordered”).
Clicking on it will change the order status (for example: “Ordered”).
Managing multiple items
Export
To export multiple items in one file, follow these steps:
Select the desired items by putting a mark in the checkbox to the left of an item number (the selected item will be highlighted in yellow):
Or tick the checkbox in the table header if you need to select all items on a page automatically.
Click the “With selected” button which is located above the table.
Click on the “Export” in the pop-up menu that appears.
You will be prompted to save the file. Please save it. After the file has been saved, it is available on your PC:.
This file will contain the following data:
Number
Link
Image
SKU
Configuration
Quantity
Price
Delivery
Total
Purchased in website base currency
Paid in website base currency
Difference
Creating a package
A package cannot be created if the status of items is any one but “Received at warehouse” or “Ready to ship”“Awaiting payment” or “Ordered”. If items have another status you will see an error message in the upper right hand corner of the administrative area.
To create a package made up of selected items, perform the following steps:
Choose the desired items by ticking the checkbox to the left of the item number (the selected item will be highlighted in yellow).
Or put a mark in the checkbox in the table header if you need to select all items on a page automatically.
Click the “With selected” button which is located above the table.
Click on the “Create package” parcel” in the menu that appears.
Once you’ve clicked the option a form for creating a package will appear. Leave it blank. (Data will be placed automatically when saving).
Do not fill out the form. Click the “Save” button.
The package has been created and can be viewed on the “Packages” tab.
All the items on the “Items” tab will receive a tag with the package number.
The order status was updated to “Ready to ship” in order summary.
Altering an order status
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Select the desired items by putting a mark in the checkbox to the left of an item number:
Or tick the checkbox in the table header if you need to select all items on a page automatically.
Click the “Change status” button which is located above the table.
Select the status you would like to set for selected items from the dropdown menu that appears (in the example below: Shipped)..
All selected items will change the status to that one you have just chosen.
