Сравнение версий

Ключ

  • Эта строка добавлена.
  • Эта строка удалена.
  • Изменено форматирование.

...

Go to: Orders > Order number (ID) in the administrative area of your website.

Image Modified

Filters

Items that an order contains can be filtered by the following statuses:

  1. Awaiting payment
  2. Paid
  3. Price confirmation
  4. Ordered
  5. Quality control
  6. Received
  7. Packed
  8. Ready to ship
  9. Posted
  10. Completed
  11. Returned to supplier
  12. Unable to deliver
  13. Cancelled

Image Modified

To filter orders the statuses of which are the same, perform the following steps:

  1. Check the checkbox next to the desired status.

    Image Modified


  2. You will see the checkmark next to the status you need.

    Image Modified


  3. Click the “Apply filter” button.
    Image Modified

 

All items the status of which matches the selected one will be displayed on the items list (in our example: “Paid”).

Image Modified

Информация

You can select more than one status for filtering. To do this, check the checkboxes next to all statuses you need at the moment.

...

Customer’s comment on order:

Image Modified

This comment can be viewed below the item status filter.

Image Modified

In addition, an operator can leave his/her comment for order that won’t be visible to a customer.

  1. Click the “+” (plus) button next to “Additional information”.

    Image Modified


  2. Enter the text in the text field that appears (type a comment).

    Image Modified


  3. Click on the “Add” button to save the information.

    Image Modified


  4. The additional information for the order has been saved:
    Image Modified

If you need to modify the comment click the pencil button and change the text.

Image Modified

Click the “Save” button.

Image Modified

The comment has been changed.

Image Modified

Items list

The items list is available right under the filter.

Image Modified

Each item contains the following:

...

Click the item number (ID) in order to view the individual item page on your website.

Image Modified

To view an item page on Taobao you should click on SKU.

Image Modified

Description

To view the item description click on the “i” icon.

Image Modified

A pop-up with description will appear.

Image Modified

Vendor

Clicking on a vendor name takes you to the page that lists all goods of this vendor on your website.

Image Modified

Configuration

...

  1. Click the configuration you want to change:

    Image Modified

  2. Select the one you need from the dropdown list that appears.

    Image Modified

  3. Save the changes by clicking the check mark button.

    Image Modified

Price

You can change the price of an individual item manually. To do this:

  1. Click the price.
    Image Modified

  2. Enter the new price for an item.

    Image Modified

  3. Save the changes by clicking the check mark button.

    Image Modified


  4. The price has been changed.

    Image Modified

     

  5. The item status has been updated to “Price confirmation”:
    Image Modified

 

On the orders list a customer will see a notice that the price confirmation is required.

The same information will also appear on the customer order details page.

Image Modified

If a customer selects “Price confirmation” then the order status will be updated to “Awaiting payment” in the administrative area of your website.

Image Modified

If a customer rejects an item and removes it, the status of the item will be updated to “Cancelled”.

Image Modified

Photo

You can upload additional photos for each item (for example, an item is received at the warehouse and a photo of it can be taken).

  1. Click on the plus button next to the “Photos” text.

    Image Modified


  2. Select the way a photo will be uploaded: from web-camera, from your computer or import from web link.

    Image Modified


  3. Take a photo or select it (using a web link or on your PC), click on the “Upload” button.

    Image Modified


  4. When all photos have been uploaded click the “Close” button.

    Image Modified

 

A photo will appear on the item page.

Image Modified

A customer will see the photo in his/her personal area on the order details page.

Image Modified

Comments

A customer can make a comment for an item when he or she checks out (for example, color, size, his/her wishes and preferable parameters).

Image Modified

This comment can be visible on the order details page.

Image Modified

This comment will be displayed in the additional information section of the administrative area as well.

Image Modified

An operator can also make a comment:

  1. Click on the plus button.

    Image Modified

  2. Type a comment in the text field that appears.

    Image Modified


  3. Click the “Add” button to save a comment.
    Image Modified

 

After saving the comment will be displayed in the administrative area.

Image Modified

A customer will see the order comment in his/her personal area on the order details page.

Image Modified

If it is necessary to change the comment you should click on the pencil button and make changes.

Image Modified

Modify the comment and click the “Save” button.

Image Modified

The text has been modified.

Image Modified

 

Export

Export is a feature that makes it possible to export the desired item to an Excel *xls file to your PC.

...

  1. Select the desired item (manually or using filters).

    Image Modified

  2. Click on the gear button.
    Image Modified

  3. Click on the “Export” in the pop-up menu that appears.

    Image Modified

  4. You will be prompted to save the file. Please save it. After the file has been saved, it is available on your PC.

...

  1. Click the gear button in order to delete an item.
    Image Modified

  2. Click on the “Remove” option in the pop-up menu that appears.

    Image Modified

  3. Confirm the choice by clicking the “Yes” button.
    Image Modified

Once the item has been deleted the status of the given item will be updated to “Cancelled”.

Image Modified

Altering an order status

...

  1. Select the item the order status of which you want to alter (for example, you have ordered an item from logistician and the item should be marked as “Ordered”).

    Image Modified


  2. Click on the star icon in the row that contains the selected item.

    Image Modified


  3. Select an order status you need (in our example: “Ordered”).

    Image Modified


  4. Clicking on it will change the order status (for example: “Ordered”).

    Image Modified

Managing multiple items

Export

...

  1. Select the desired items by putting a mark in the checkbox to the left of an item number (the selected item will be highlighted in yellow):

    Image Modified


  2. Or tick the checkbox in the table header if you need to select all items on a page automatically.

    Image Modified

  3. Click the “With selected” button which is located above the table.

    Image Modified

  4. Click on the “Export” in the pop-up menu that appears.

    Image Modified

  5. You will be prompted to save the file. Please save it. After the file has been saved, it is available on your PC.

...

  1. Choose the desired items by ticking the checkbox to the left of the item number (the selected item will be highlighted in yellow).
    Image Modified

  2. Or put a mark in the checkbox in the table header if you need to select all items on a page automatically.

    Image Modified


  3. Click the “With selected” button which is located above the table.
    Image Modified

  4. Click on the “Create parcel” in the menu that appears.

    Image Modified

  5. Once you’ve clicked the option a form for creating a package will appear. Leave it blank. (Data will be placed automatically when saving).

    Image Modified


  6. Do not fill out the form. Click the “Save” button.

    Image Modified

The package has been created and can be viewed on the “Packages” tab.

Image Modified

All the items on the “Items” tab will receive a tag with the package number.

Image Modified

The order status was updated to “Ready to ship” in order summary.

Image Modified

Altering an order status

...

  1. Select the desired items by putting a mark in the checkbox to the left of an item number:
    Image Modified

  2. Or tick the checkbox in the table header if you need to select all items on a page automatically.
    Image Modified

  3. Click the “Change status” button which is located above the table.
    Image Modified

     

  4. Select the status you would like to set for selected items from the dropdown menu that appears.
    Image Modified

  5. All selected items will change the status to that one you have just chosen.
    Image Modified