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Rules of updating customized sites.

Attention! Manual updating of the site, i.e. unpacking of updating zip-archive on the hosting server in the site root folder isn’t updating, as scripts weren’t run for complete updating of the site, which can be done only in admin panel.

First of all it’s necessary to check for [B]templatescustom/ and blockscustom//B] folders, in updating sites in which were made changes regarding to their displaying and/or added external modules. And all changed templates and other changed files are only in these folders.
The next step is saving all files from templatescustom/,blockscustom/, themes/name-theme/viewscustom/ folders to your computer and after that you need to rename and delete these folders from hosting.
Then you can check the possibility of updating in admin panel (Configuration – System – Update).

If after clicking on this
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this   you see “update is available”, so you can update your site.
After updating check operation of the site and return templatescustom/, blockscustom/ and themes/имя-темы/viewscustom/ folders on hosting.

It should be noted that it’s very important to run update via admin panel, that scripts of update are run and complete update in all.

When update was done, it is necessary to move customization from old customized templates in templates, which were got after updating and put them in customized folders. We don’t accept claims for errors on the site, if the process of updating was without the last step (moving customization in new templates). Because in this case the process of updating is incomplete.

If your site has deep customization, you should apply to our support https://support.otcommerce.com/en, but the service is paid.