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Navigate to: Orders > Order Number in the administrative area.
How to get to the Order Page
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Go to the administrative area of your e-store.
Select the “Order” item in the left-hand sidebar menu.
Click on the order number
On the “By orders” tab
On the “By items” tab
Description
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Order number and order actions (the first line at the top)
A summary of order and items information (the gray block at the top)
Information about buyer (the yellow block on the right)
Order actions (the block that contains tabs at the bottom)
How to return to the orders list
To return to the orders list you should click on the “Back to orders list” button.
Searching orders
To switch to another order one can use the search orders area located in the order details.
To find an order by number, follow these steps:
Enter the last digits of the order number other than zero (for example, if the order number is ORD-0000000023 you should enter value 23):
Click the magnifier glass icon.
An order you are looking for will show up in search results.
Order number and order actions
On the order page the first line contains the number of the order you are viewing.
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Click on the “Order actions” button.
Select “Export” in the dropdown menu that appears. You will be prompted to save the file. Please save it. After the file has been saved, it is available on you PC.
This file will contain the following information:
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Click on the “Order actions” button.
Select “Cancel” in the dropdown menu that appears.
Once you have clicked on “Cancel”, a confirm screen will appear asking if you are sure you want to cancel the order. If you are sure you want to cancel it click “Yes”.
Once you’ve clicked “Yes” the order status changes to “Canceled”.
If you need to recover an order, follow these steps:
Click on the “Order actions” button.
Select “Restore” in the dropdown menu that appears.
Once you have clicked on “Restore”, a confirm screen will appear asking if you are sure you want to recover the order. If you are sure you want to recover it click “Yes”.
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The order status changes to “Awaiting payment”.
| Информация |
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The order recovery feature is applicable only for orders in “Canceled” status. |
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Click on the “Order actions” button.
Select “Close” in the dropdown menu that appears.
Once you have clicked on “Close”, a confirm screen will appear asking if you are sure you want to close the order. If you are sure you want to close it click “Yes”.
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Once you’ve clicked “Yes” the order status changes to “Completed”.
After the order has been closed it can only be exported (see the “Export” section above).
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Click on the “Order actions” button.
Select “Merge” in the dropdown menu that appears.
This will bring up the list of orders that can be combined. Select the order to be combined as shown on the screenshot.
After you have selected the desired order click on “Merge”.
The order you have been selected from the list will be marked as the basic one and changes its status to “Awaiting payment”. The basic order will contain all items from the order which it was combined with.
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