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This page allows to view details of orders. “Parcels” tab.
Location in admin panel: Orders > Order number in your website admin panel.
This page allows to view details of orders. “Parcels” tab.
Location in admin panel: Orders > Order number in your website admin panel.
This tab displays parcels to be shipped to a customer.
Description
Every parcel has its parcel number and provides information about items quantity it includes.
General information about the parcel:
And also the list of items that this parcel includes:
There are two ways to create a parcel:
Using “Parcels" tab.
Using “Items” tab.
Click “Create” button if you’d like to add all items into one parcel. Go to the tab with products list, select the products you need to add into the parcel and use "Create parcel" group function if you need to add some items into a parcel.
Create parcel
Create parcel with all items of the order
You can't create a parcel if goods status is any except: "Received at warehouse" or "Ready to ship".
Click “Create” button to make a parcel:
A parcel was created successfully if the following block appears on “Parcels” tab.
Create parcel with some items of the order
Make the following steps if you need to create several parcels from one order:
Create a parcel and move goods to different parcels (for a detailed description see "Move an item to a new parcel").
Go to “Items” tab and create a parcel by selecting items.
Manage parcels
Edit parcel
Click "Edit" button to add or edit parcel information:
A form to edit parcel information will open:
Enter or edit parcel information:
Tracking number (i.e. number used to to track parcel in delivery service).
Delivery method (select necessary delivery method from dropdown list to destination point(customer)).
Weight (enter weight if it differs from the stated one).
Fee (specify cost for delivering parcel to destination point (customer)).
Parcel size (parcel size in centimeters).
Additional information (any additional information on a parcel not specified in other fields).
Add tracking number (number used to track parcel in delivery service)
Click "Edit" button in "Parcels" tab:
Find ":
Enter t:
Click "Save" button after making all changes:
After saving the tracking number will become a clickable link for you and your customer in his personal account.
Site for tracking the parcel will open if you click the tracking number.
For convenience, it is possible to connect integration with the delivery service in website admin panel which will allow to open a window with parcel status after clicking a tracking number, without throwing it to a third-party site.
Edit parcel status
You can edit parcel status just like for goods or an order, marking processing stage.
Click "Edit" button in "Parcels" tab:
Find "Status:
Select one of four statuses from dropdown list:
Selected status will be shown in "Status" field, the status that we have chosen will be indicated:
Click "Save" button after making all changes:
Delivery method (select necessary delivery option from drop-down list)
Initially, customer selects delivery method but sometimes parcel is not suitable for selected delivery method (for example, it exceeds maximum weight or dimensions).
Click "Edit" button in "Parcels" tab:
Find "Delivery method" :
Select necessary delivery method from drop-down list:
Click "Save" button after making all changes:
Specify parcel weight
Click "Edit" button in "Parcels" tab:
Find "Weight" :
Change weight for a more accurate one:
Click "Save" button after making all changes:
Delivery cost of the parcel to recipient
Click "Edit" button in "Parcels" tab:
Find "Fee" :
It is calculated automatically depending on External Delivery settings.
Edit fee if you need to make changes manually:
Click "Save" button after making all changes:
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Click "Edit" button in "Parcels" tab:
Find "Parcel size" field in the form and edit data:
Click "Save" button after making all changes:
Click "Edit" button in "Parcels" tab:
Find "" field in the form:
Click "Save" button after making all changes:
Recipient information
Make sure the address is correct:
Country.
.
City.
Address.
Zip/Postal code.
Make sure customer's personal data is correct:
Last name
First name.
Patronymic.
Phone number.
INN (if available)
Passport data
Registration address
Edit info if required.
You can change customer's profile (with delivery address and other data) if he has several:
Click "Save" button after making all changes:
Items in the parcel: remove unnecessary items or check
Ensure that goods list in a parcel is accurate and complete (uncheck checkboxes in case you don’t need one or another item).
Click “Save” button at the bottom of the page when goods list is checked and edited.
Print invoice
You can print an invoice for a created parcel.
Click “Print invoice” button:
Once you’ve clicked this button the appropriate form will appear in a new window.
Print inventory
Click "Print inventory" button:
A page with an inventory of goods will open:
Press two buttons on the keyboard at once: Ctrl and P to print.
Delete parcel
Please perform the following steps to delete a parcel:
Click “Remove” button.
Click “Yes” if you are sure you want to delete this parcel. Click “Cancel” if you don’t need to delete it.
“Parcels” tab will be empty after you delete the parcel and you can create a new one.
Move item to new parcel
Perform the following steps if you need to move an item to a new parcel or delete it from created one:
Select necessary item by ticking checkbox next to it.
Click gear button.
Click “Move to new parcel” button.
Confirm your choice.
Once this is done, new parcel will be created automatically and it will contain the item you’ve just moved.
