1. What is logistic service Shiptor?

Site: https://shiptor.ru/

Shiptor — is universal aggregator of delivery services. This company acts as a full-fledged logistic and transport partner, providing a comprehensive fullfilment. Each order requires attention, regardless of whether it is clothes or equipment. Single window system considerably simplifies work. The whole organization lies on Shiptor shoulders: orders processing and packaging on the warehouse, sending orders to customers.

2. Why do I need a logistician?

Taobao — is a popular marketplace but mainly cater to consumers in Chinese-speaking regions. You should have your own account on Taobao and Alipay (Chinese payment system) to buy goods on Taobao and know Chinese to get into website nuts and bolts. And even if you have this you need a warehouse because Taobao sellers send parcels only within China. Plus customers need guarantees on the correspondence of size, color, quality, efficiency of goods, etc. The logistian will make this work for you: 

• he makes order on Taobao;
• he pays for goods to Taobao sellers via Alipay;
• he gets goods on his warehouse;
• he makes exchange / refund and quality control (no defects, checks color and size matching); packs and sends parcels to your customer.

3. Will Shiptor representor be added into Skype-chat?

Yes. Shiptor representor will be added into your Skype-chat for your convenience. You will be able to ask all details and discuss working moments that arise during purchase and sending parcels to the end customers.

4. How website with Shiptor connection works?

1. Your customers visit your website, choose goods and pay.
2. Money for goods goes to your account in payment system (registered and connected during site setup).
3. You see new order in website admin mode, check it and pass it to logistician (by one button).
4. Check funds in your personal account on https://litemf.com/en/ and add funds if necessary.
5. Order is automatically sent to logistic system.
6. Logistician buys goods in China using funds on your account.
7. Logistician checks goods defects, packs a parcel and sends it to your customer.

Goods and order statuses will change in your website admin mode on the whole route of the order. Thus, you and your customer will always track where the order is and what is happening with it.

5. What's the process of goods purchase and delivery from Taobao?

You register on https://litemf.com/en/ website after website purchase to create account for goods purchase. Shiptor will use this account for goods purchase. You pay 5% from Taobao price of goods for their purchase. Shiptor automatically receives order when your customers made order on your website, you checked it and sent to Shiptor for purchase by one button. After that Shiptor buys it using money on your account. Goods are sent to Shiptor warehouse. Once goods arrive there, Shiptor registers them. You can also get the following services for an additional fee:

• verification of goods for compliance with their description;
• additional photos (you get 2 photos for free);
• goods protection service.

You can track parcel statuses in your website admin mode starting from the moment they arrive to logistic warehouse and until delivery to customer's address.

6. What's cash flow on website from buyer's purchase to Taobao purchase?

A personal account with cooperation with logistian will be created after registration on https://litemf.com/en/. Money is sent to your account in payment system when customer buys goods on your website. You use this money to add funds on your personal account on https://litemf.com/en/. Process of buying goods on Taobao starts after the receipt of funds.

You will be billed for delivery when goods arrive to logistic warehouse and parcel is ready for sending to customer. It will be automatically paid from your account in case it has enough funds.

7. How question with goods defects is solved?

Goods are checked for defects immediately after arrival to logistic warehouse. Goods are canceled in the system and returned to seller in case defect is detected. Goods cost is returned to your account. And you can re-order goods, order similar one from another seller or refuse from this product.

Goods for replacement are ordered in a standard way through your website and combined with goods already received into one parcel.

8. Where is logistic service warehouse in China situated?

Full address of warehouse:

Country: China
Province: Hebei
City: Langfang
District: Guanguang
Street: Langfang economic and
technological development zone
Address: No.38 Huaxiang Road,
China postal express & logistics,
2d floor, TaoWa Shangmao
Zip Code: 065001

Or in Chinese:

中国 河北 廊坊 广阳区 廊坊经济技术开发区 华祥路38号邮政速递物流公司2楼套娃商贸有限公司