Products are updated every 4 days. New products come with incomplete information, but next update will update it to complete information.
Products that have been in our database for a long time are updated only when checked in the cart (if you have OT Box based website), or when you re-request OT API (if you have API Key).
If you need to update product urgently, you can do it manually through OT Product Data Collector extension for Google Chrome browser
Detailed steps:
- install OT Product Data Collector extension to Google Chrome browser https://chromewebstore.google.com/detail/ot-product-data-collector/illodkppnmjnmdcbolafjnllnpcljhfa?pli=1
- open your product on the original site (1688 or Taobao (Tmall) in the original language. This is important!
-select red box button and black button
- please wait for information to be sent to our database by your product ID
-refresh the page with this product card on your site (if you have OT Box based website) or https://open-demo.otcommerce.com/ website with your API Key (if you have API Key)
- if you have API Key, after checking product card on https://open-demo.otcommerce.com/ with your API Key you can request information about this product via API