Products are updated every 4 days. New products come with incomplete information, but next update will update it to complete information.
Products that have been in our database for a long time are updated only when checked in the cart (if you have OT Box based website), or when you re-request OT API (if you have API Key).
If you need to update product urgently, you can do it manually through OT product data collector plugin extension
Detailed steps:
- download OT product data collector plugin extension to Google Chrome browser https://chromewebstore.google.com/detail/ot-product-data-collector/illodkppnmjnmdcbolafjnllnpcljhfa?pli=1
- open your product on the original site (1688 or Taobao (Tmall) in the original language. This is important!
-select red box button and black button
- please wait for information to be sent to our database by your product ID
-refresh the page with this product card on your site (if you have OT Box based website) or https://open-demo.otcommerce.com/ website with your API Key (if you have API Key)
- if you have API Key, after checking product card on https://open-demo.otcommerce.com/ with your API Key you can request information about this product via API