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Go to: Orders > Customer balance in the administrative area of your website.
Description
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Go to the “Orders” section of the administrative area of your website and select the orders marked as “Awaiting payment” by applying the appropriate filter.
After the filter is applied, all unpaid orders will be shown.
Click on the desired order. This will bring up a page that contains the order description.
Click on the gear button in the yellow section on the right-hand side.
Select the last item “Reserve funds for purchase order” in the menu that appears.
A confirm screen will appear asking if you are sure you want to complete the action. Once you click the “Yes” button money will be reserved.
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With that, the customer’s account will show a negative balance and the status of the order and items it contains will be updated to “Paid”.
Now you can repurchase the items and create a package.
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Click on the gear button in the yellow section on the right-hand side.
Select the “Deposit” button in the menu that appears.
Enter the sum and description on the form that appears.
Click the “Deposit” button. All done!
Canceling an order
If you didn’t receive payment from the buyer (that is, he or she refused to pay for the parcel at the post office) it is necessary to mark the order as “Cancelled”.
Go to the order and view the items:
Tick the checkbox next to the “With selected” button (all items of the order will be selected).
Next click the “Change status” button. Find the “Cancelled” status in the list that appears and click on it.
After clicking the page will refresh and the status of the entire order will be updated to “Cancelled”.
Hints and tips
It is preferable to make the COD delivery separate. http://en.docs.otcommerce.com/pages/viewpage.action?pageId=18189503
Terms of service related to COD can be presented in the “Content” section : http://en.docs.otcommerce.com/display/OTENGLISHDOCS/Sections
As the service is uncommon among buying agents who work with China you can make the appropriate banner at the home page to attract buyers http://en.docs.otcommerce.com/display/OTENGLISHDOCS/Banners
We recommend that you add obligatory insurance :
We recommend that you use the “Collect on delivery” module in combination with the “Goods in stock” module to avoid overstock and promptly dispose unpaid goods.