This section explains how to create, edit, or send mass email messages.

Navigate to: Promotion > Mass Mailing > Electronic Mailing List in the administrative area of your website.

Description

A table showing the general list of mass mailing contains the following columns:

Mailing list name:

Mailing list status:

Email delivery report(E-mails): The values in the column indicate the number of sent e-mails/the number of bounced e-mails/the number of queued e-mails (a tooltip is available when you hover a cursor over digits):

Actions:

You can set the number of rows in a table using the drop-down list above the table. If the number of rows exceeds10 acustomer will see pagination at the bottom of the page.

Newsletter Management

Create

To create a new mailing list click on the “Create Newsletter” button:

This will open a form where you can create a mailing list:

Fill in the «Subject” text field:

This is the field that the recipient will see in the title of the e-mail.

Next, enter the body of the e-mail message.

Once both fields have been completed you need to click the “Save” button at the bottom of the form.

Once you’ve clicked on the button the e-mail will appear in the electronic mailing list.

In addition, before sending you can do the following:

1. Send a test e-mail.
   
2. Send mass e-mails to your subscribers.
   

Edit

To edit a mailing list you need to click on the gear button in the “Actions” column:

Click the “Edit” item on the drop-down menu that appears.

Clicking on this item will open the form which is similar to that for creating a mailing list.

Make all necessary changes and click on the “Save” button.

In addition, after making changes you can do the following:

1. Send a test e-mail.
2. Send mass e-mails to your subscribers.

Delete

In order to delete an electronic mailing list you need to click on the gear button in the “Actions” column.

Click on the “Delete” item in the drop-down menu that appears.

If it is necessary to delete an electronic mailing list permanently you should confirm the deletion. If you are sure you want to delete the mailing list you need to click on the “Yes” button.

This will delete the mailing list from the general list of mass mailing.

Sending mass email messages

Send a test e-mail

If it is necessary to send a test e-mail to your own e-mail address you need to go to the “Editing e-mail message” form and scroll to find the “Test e-mail address” field:

Fill out the “Test e-mail address” field:

Next, click the “Test” button and e-mail will be sent to a specific e-mail address.

Send

In order to send an e-mail to your subscribers you should click on the gear button in the “Actions” column.

Click on the “Send” item on the drop-down menu that appears.

Clicking this item will put the electronic mailing list to the end of the general list of mass mailing. The electronic mailing list status will change to “Pending”.

Additionally, the number of e-mails to be sent will be shown in the “E-mails“ column as “queued”. (This number is equal to the number of subscribers in your database).

When the e-mail has been sent the electronic mailing list status will change to “Delivered”. The number of sent e-mails will be shown in the “E-mails” column as “sent” (as indicated by the arrow in the screen shot below).

Restart

In order to resend mass e-mail messages click on the gear button in the “Actions” column.

Click on the “Restart” item on the drop-down menu that appears.

Clicking this item requeues your mailing list and the mailing list status will change to “Pending”.

Besides, the number of the e-mails to be delivered will be shown in the “E-mails” column as “queued”. (This number is equal to the number of subscribers in your database).

When the e-mail has been resent the electronic mailing list status will change to “Delivered”. The number of sent e-mails will be shown in the “E-mails” column as “sent” (as indicated by the arrow in the screen shot below)

Error report

If any error occurs while sending e-mails the value between two forward slashes in the “E-mails” column will indicate the number of bounced e-mails.

The following example shows that no errors occurred. If the value between two forward slashes is greater than 0 you can find information about which e-mails were rejected. To do this, you need to click on the gear button in the “Actions” column:

This will bring up a drop-down menu where you should click on the “Report of errors” item:

A page that lists errors will open. In the example shown, no error occurred, thus, the page is blank: