This subsection is for configurig site orders.

Location in admin mode: Configuration › Orders › General

General settings

Minimum order cost in the order

There are situations when goods cost in the order is less than a certain amount, and therefore it is not financially profitable (for example, you only deal with wholesale from 300 USD). Use "Minimum order cost in the order" not to receive orders less than the amount you expect. 

Numerical value is in local currency. If the amount of goods (including delivery within China (Internal delivery), but excluding delivery from the warehouse to the customer (External delivery)) is less than specified one, then customer will see a corresponding notification when placing an order.

Click blue dotted line to set value of minimum order cost in the order:

Enter new value:

Save sum clicking checkmarked button:

Changes will take effect immediately after saving.

Enter zero "0" and save if you decide to remove restriction on order cost. Then it will be possible to make purchases for any amount.

Order prefix

It is necessary for identification of your orders by shipping company. Consists of 3 characters of the Latin alphabet. ORD by default.

Click blue dotted line to change value:

Enter new value:

Save new value, clicking checkmarked button

Changes will take effect immediately after saving.

It is displayed in "Orders" section of admin panel, in "Order number" column:

This order number is also available to customer in his personal account:

Passport data in user profile (Box version 1.12.1 and higher)

You can enable or disable in "User Profile" section on the same page below:

Hide Middle name (Box version 1.11.1 and lower)

You can hide customer's middle name in personal account, when placing an order, when registering if it is not used when sending an order. This will make checkout and registration a little easier for customer.

Click blue dotted line to show (or hide) this feature:

Select necessary option from drop-down list:

Save choice clicking checkmarked button:

Middle name is not shown after saving if you select "Hide" option:

Payment by cash

It must be enabled if payment by cash is available on your website as well as payment systems. Then this payment method will be offered to the customer when paying for the order.

Click blue dotted line to start using this feature (or disable):

Select necessary option from drop-down menu::

Save choice clicking checkmarked button:

Changes will appear on the site immediately after saving. Your customer will see new payment option during checkout if you enabled cash payment:

Open payment in new window

Payment system will open in a new browser window and will allow customer to deposit funds to his account without closing website.

Click blue dotted line to start using this feature (or disable):

Select necessary option from drop-down menu::

Save choice clicking checkmarked button:

Changes will appear on the site immediately after saving.

Original package

The option allows customer either to keep or reject goods original package.

• It is applied at checkout to all goods.
• Original packaging is sometimes removed to reduce goods weight in the order and reduce shipping cost.
  
  

Customer decides to keep original packaging or reject when he selects delivery options:

Click blue dotted line to start using this feature (or disable):

Select necessary option from drop-down menu:

Save choice clicking checkmarked button:

Changes will appear on the site immediately after saving.

Mandatory postal code (Box version 1.11.1 and below)

Customer won't be able to make an order without specifying postal code if postal code is set as required in admin panel. "Postal code" field will be marked as required when placing an order.

You can disable it if postal code is not required for making an order.

Click blue dotted line to start using this feature (or disable):

Select necessary option from drop-down menu::

Save choice clicking checkmarked button:

Changes will appear on the site immediately after saving:

Order Insurance (%)

Indicated by a number from 1 to 99.

Click blue dotted line to change value:

Add order insurance %:

Save choice clicking checkmarked button:

Changes will take effect immediately after saving.

Reordering

Client made an order which you have not sent yet. Customer wants to add goods into it. We recomend to show "reordering" if it is profitable for you to reorder. Then customer will be able to add goods to his order until certain moment (for example, if the parcel is formed in the warehouse, then reordering does not work anymore).

Customer sees "Select from the list of existing" or "Create new order" when making an order if reordering is allowed and only "Create new order" if reordering is forbidden:

Click blue dotted line to change value:

Select necessary option from drop-down menu::

Save choice clicking checkmarked button:

Changes will take effect immediately after saving.

Money output

You can ebale this feature if you allow deposit funds as well as money output by customer. It is profitable only in case money output comission is beyond customer or is minimal for you. In addition, it is important to remember that if your funds are deposited / withdrawn in one currency and you work in another, then the amount may change (and not always in your favor). You can smooth out fluctuations influence in exchange rates using "Converter 2.0" module.

Click blue dotted line to change value:

Select necessary option from drop-down menu::

Save choice clicking checkmarked button:

Changes will take effect immediately after saving.

Weight selection at checkout

This setting allows customer to adjust weight order himself.

Click blue dotted line to change value:

Select necessary option from drop-down menu::

Save choice clicking checkmarked button:

Changes will take effect immediately after saving.

Delivery options at checkout

This setting will help if you have several delivery options to the customer but should hide them for some reason. More flexible delivery settings are provided by "PROdelivery" module.

Click blue dotted line to change value:

Select necessary option from drop-down menu::

Save choice clicking checkmarked button:

Changes will take effect immediately after saving.

User profile (OT Box version 1.12.1 and higher)

Set up required profile fields for your customers.

• Last name
• Name
• Middle name
• TIN
• Country
• City
• Address
• Postal code
• Region
• Phone
• Passport number
• Passport issue date
• Registration address

Click necessary field from the list on the left to enable or disable field:

You can change field title if you click it:

Write new title and save by checkmarked button:

Select "State of profile field" to enable or disable the field:

You will be offered 2 or 3 options for the field state depending on the field:

1. Disabled — customer won't see it
2. Enabled — customer will seet it but field is optional
3. Enabled and required — customer will see it and field is required

Select appropriate state of the field and save choice.

All fields in this block are configured in the same way. Changes will appear on the site immediately after saving settings.

Types of sales

Sale by auction

Click "Allow" if you want to sell goods by auction (price is not fixed and depends on choice of other customers on Taobao).

We do not recommend “Allow” to purchase goods using the auction method because price is not set and can vary (it can start from 1 yuan and grow up to 1000 at the auction). However, feel free to enable this setting  if your business model implies an auction.

Click blue dotted line to start using this feature (or disable):

Select necessary option from drop-down menu::

Save choice clicking checkmarked button:

Changes will appear on the site immediately after saving.

Local delivery is not allowed  

Select "Allow" if you want to sell goods without local delivery. We recomend to allow as many goods are delivered free of charge.

Click blue dotted line to start using this feature (or disable):

Select necessary option from drop-down menu::

Save choice clicking checkmarked button:

Changes will appear on the site immediately after saving.

Used items

Select "Allow" if you want to sell used goods (goods quality and the degree of wear is described by seller and may differ from expected one).

We recomend "Forbid" to avoid unnecessary problems, because most often the wear rate and quality are overstated.

Click blue dotted line to start using this feature (or disable):

Select necessary option from drop-down menu::

Save choice clicking checkmarked button:

Changes will appear on the site immediately after saving.

Temporarily out of stock

Items temporarily out of stock on Taobao. Select "Allow" if you want to sell Items temporarily out of stock.

Click blue dotted line to start using this feature (or disable):

Select necessary option from drop-down menu::

Save choice clicking checkmarked button:

Changes will appear on the site immediately after saving.

Restricted items for display

You decide if you sell goods restricted to be displayed or not. For example, you can restrict "Products for adults" display but allow adding them to the cart and making an order.
Goods and categories are set in "Limitations" section.

Click blue dotted line to start using this feature (or disable):

Select necessary option from drop-down menu::

Save choice clicking checkmarked button:

Changes will appear on the site immediately after saving.

Hide restricted items for disaplay  

This section allows not to display items added in "Limitations" section.

There are 2 options: hide and display.

Product will be semi-transparent in the product lists and message “Product is not allowed to be sold by site administration” will be displayed in the product card if you set "Display".

"Goods are prohibited for sale by site administration" will be displayed in goods lists (in catalog and in search results) instead of goods if they are hidden. Product link is missing. User will be redirected if, nevertheless, he follows product link:

• to product category — if product category is known, otherwise
• to seller's goods — if seller is known, otherwise
• to home page.

Click blue dotted line to start using this feature (or disable):

Select necessary option from drop-down menu::

Save choice clicking checkmarked button:

Changes will appear on the site immediately after saving.

Basket and favourites

Maximum item count for favorites

It is important not to overload pages with information for website efficiency. For example, it may happen that customer won't be able to open a page with favourite goods (for example, if there are more than 1000 of them, it depends on which server your site is located. After all, the more products the slower your website pages load. Customer can cancel purchase if it takes much time to load page). We recommend limiting number of products in your favorites to avoid this problem.

Click blue dotted line to set necessary value:

С клавиатуры вводим нужное значение (рекомендуемое значение — 1000 или меньше. Чем больше товаров, тем медленнее загрузка страницы)::

Сохраняем нужное нам значение, clicking checkmarked button:

Максимальное количество товаров в корзине

Для максимально эффективной работы сайта, рекомендуем ограничить количество товаров в корзине (например, не более 1000 — зависит от того, на какой площадке расположен ваш сайт. Ведь, чем больше товаров, тем медленнее загружается страница. Если страница грузится очень долго, покупатель может передумать делать заказ).

Кроме того, часто ограничение товаров в корзине помогает эффективной работе оператора, который обрабатывает заказ. 

Click blue dotted line to set necessary value:

С клавиатуры вводим нужное значение (рекомендуемое значение — 1000 или меньше. Чем больше товаров, тем медленнее загрузка страницы):

Сохраняем нужное нам значение, clicking checkmarked button:

Вес который будет установлен по умолчанию

Эта настройка управляет приоритетом весов. Если выбранный вес отсутствует в товаре, будет установлен другой вес. Если оба веса неизвестны, будет установлено 1 кг.

То есть есть три вариант отображения веса в корзине:

• Вес от продавца (реальный) 
• Примерный вес 
• Отсутствие веса (ноль) 

В таблице наглядно будет показана разница настройки.

Товар	Вес от продавца (реальный)	Примерный вес	Отсутствие веса (ноль)
У выбранного товара: есть вес продавца и есть примерный вес
У выбранного товара: нет веса от продавца, есть только примерный вес
У выбранного товара: нет ни веса от продавца, ни примерного

Чтобы выбрать вес по умолчанию, click blue dotted line:

В выпадающем списке выбираем подходящее значение:

Save choice clicking checkmarked button:

Оповещение о брошенной корзине

Чтобы покупатель не забывал, что мечтала сделать заказа именно у вас (и просто подтолкнуть к продаже), есть опция Оповещения о брошенной корзине по электронной почте.

Однако, если у вас покупатели — оптовики или офисы (когда на протяжении месяца по чуть-чуть добавляются заказы, например, раз в неделю и в конце месяца отправляются), то лучше внимательно отнестись к данной настройке, чтобы не вызывать раздражение у покупателя (скорее всего он и так помнит, что у него есть корзина, которая ждет своего часа).

Зато для молодежи и домохозяек напоминание будет как раз кстати.

click blue dotted line:

Выбираем из выпадающего списка нужное значение:

Сохраняем нужное нам значение, clicking checkmarked button: 

Задержка в оповещении о брошенной корзине

Данное поле определяет количество дней (суток)с момента последнего изменения содержимого корзины до того, 
как будет отправлено письмо покупателю с напоминанием о несделанном заказе

Click blue dotted line to set necessary value:

С клавиатуры вводим нужное значение (или используем специальный бегунок, чтобы кликом увеличить или уменьшить число в окошке):

Сохраняем нужное нам значение, clicking checkmarked button:

Оповещение об очистке корзине

Данная опция включает email-оповещения об очистке корзины. Если корзина брошена, то через какое-то время рекомендуется её очистить (чтобы не расходовать напрасно ресурсы на площадке сайта, ведь за используемое место приходится платить). Можно сделать так, чтобы дать последний шанс покупателю оформить заказ переду удалением товаров из корзины: прислать оповещение. 

Чтобы включить или отключить уведомление, click blue dotted line:

Выбираем из выпадающего списка нужное нам значение:

Save choice clicking checkmarked button:

Задержка в оповещении об очистке корзины

Количество дней с момента последнего изменения содержимого корзины до того, как будет отправлено письмо покупателю о том, что корзина будет очищена.

Click blue dotted line to set necessary value:

С клавиатуры вводим нужное значение (или используем специальный бегунок, чтобы кликом увеличить или уменьшить число в окошке):

Сохраняем нужное нам значение, clicking checkmarked button:

Задержка перед очисткой корзины

Количество дней с момента последнего изменения содержимого корзины до того, как корзина будет очищена. Устанавливается для всех сайтов одинаково — 60 дней. Редактированию не подлежит.