General requirements for email registration

You must register email account at any mail service if you don't have it.

Password


It is important that the password begins and ends with letters. Example a123456a. 

This condition for the password is important, since third-party messaging services (such as OT admin panel), for security reasons, do not "accept" passwords consisting only of numbers or when the numbers are at the beginning and end, and are not authorized in the postal service.  Important* Recently, the instructions of some mail services have changed regarding generating App password which  need  to use in Admin SMTP settings

Disable 2-Step Verification

It helps OT Box to use specified email without errors. Undoubtedly, this action lowers email security, so we recommend not to use your main email (through which you authorize or restore access).

Important* Recently, the instructions of some mail services have changed regarding the need to enable 2-Step Verification.

Google

Email registration

Full instruction for email registration: https://support.google.com/accounts/answer/27441?hl=en

Email account settings

Start to create  a Google account . You  can choose  which account you need to use paid or free .

Below will be the most important part of the setting, which will affect emails sending in OT admin panel.

1 Click the icon on the right to go to your account settings:

2 Click "Manage your Google account" button:

Click "Security" button  :

New page will open. Scroll it down and choose 2-Step Verification  follow to suggestion to connect your phone  and make it  on  

Now  need to write in  search bar  "App" and choose section  App passwords . Before this page appear the Google account ask you  again sign in your account  

Now  page  appear .Please write name of your site ex. testdukan4you in App name


Then  choose  button "Create" which generated password .Please  copy that password in your note In will needed  to fill  in Admin SMTP settings 

What to write to the admin panel?

Fill in the data in admin panel. Go to "Configuration → System → General" and check the form:

Add the following data (general for all OT agents):

  • SMTP  Server:  smtp.gmail.com
  • SMTP  port: 587 
  • SSl\TSL mode: Transport Layer Security (TSL) — transport layer security

Fill in personal data: your user name (part of email BEFORE @ for example:  testdukan4you@gmail.com), password (generated in Google account), email (Google) and Sender's email (there is an example in the image used to show how to fill in the form)

After field  filled   choose   Green button "Select email server for box"

 Then  make a   test . 


Check your email , you must receive a confirmation letter 

You may get an error and the field will be highlighted in red if you fill in the fields "User name" or "Sender's email" correctly:

Gmail mailer has a feature: punctuation mark "dot" does not play a role in the address. This means that test.mail.ot.commerce@gmail.com and testmailotcommerce@gmail.com are the same addresses. "Dot" sign is necessary for easier memorization and reading of email address (https://support.google.com/mail/answer/7436150?hl=en)

Just remove the dots in your email address if you get an error like the image above:



Registration and settings of other email boxes

Select necessary mail service

All email services are configured according to the same principle.

Registration goes first, then 2-Step Verification is disabled.

The form is configured in OT Box after that.

You can get data to fill out the form in the help articles of selected email service.

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