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Check the checkbox next to the desired status.
You will see the checkmark next to the status you need.
Click the “Apply filter” button.
All items the status of which matches the selected one will be displayed on the items list (in our example: “Paid”).
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Click the “+” (plus) button next to “Additional information”.
Enter the text in the text field that appears (type a comment).
Click on click the “Add” button to save the information.
The additional information for the order has been saved:
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Order and item number.
Item status.
Photo.
SKU.
Vendor name.
Item configuration (color, size in the language of the administrative area and in Chinese).
Weight.
Price.
Quantity.
Total (amount).
Customer’s comment on item.
Managing individual items
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To view an item page on Taobao you should click on SKU.
Description
To view the item description click on the “i” icon.
A pop-up with description will appear.
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Click the price.
Enter the new price for an item.
Save the changes by clicking the check mark button.
The price has been changed.
The item status has been updated to “Price confirmation”:
On the orders list a customer will see a notice that the price confirmation is required.
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You can upload additional photos for each item (for example, an item is received at the warehouse and a photo of it can be taken).
Click on click the plus button next to the “Photos” text.
Select the way a photo will be uploaded: from web-camera, from your computer or import from web link.
Take a photo or select it (using a web link or on your PC), click on the “Upload” button.
When all photos have been uploaded click the “Close” button.
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A photo will appear on the item page.
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An operator can also make a comment:
Click on click the plus button.
Type a comment in the text field that appears.
Click the “Add” button to save a comment.
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After saving the comment will be displayed in the administrative area.
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If it is necessary to change the comment you should click on the pencil button and make changes.
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The text has been modified.
Export
Export is a feature that makes it possible to export the desired item to an Excel *xls file to your PC.
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Select the desired item (manually or using filters).
Click on click the gear button.
Click on click the “Export” in the pop-up menu that appears.
You will be prompted to save the file. Please save it. After the file has been saved, it is available on your PC.
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Number
Link
Image
SKU
Configuration
Quantity
Price, ¥
Delivery, ¥
Total, ¥
Purchased in website base currency
Paid in website base currency
Difference
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Deleting an item
Click the gear button in order to delete an item.
Click on click the “Remove” option in the pop-up menu that appears.
Confirm the choice by clicking the “Yes” button.
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Select the item the order status of which you want to alter (for example, you have ordered an item from logistician and the item should be marked as “Ordered”).
Click on click the star icon in the row that contains the selected item.
Select an order status you need (in our example: “Ordered”).
Clicking on it will change the order status (for example: “Ordered”).
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Select the desired items by putting a mark in the checkbox to the left of an item number (the selected item will be highlighted in yellow):
Or tick the checkbox in the table header if you need to select all items on a page automatically.
Click the “With selected” button which is located above the table.
Click on click the “Export” in the pop-up menu that appears.
You will be prompted to save the file. Please save it. After the file has been saved, it is available on your PC.
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Choose the desired items by ticking the checkbox to the left of the item number (the selected item will be highlighted in yellow).
Or put a mark in the checkbox in the table header if you need to select all items on a page automatically.
Click the “With selected” button which is located above the table.
Click on click the “Create parcel” in the menu that appears.
Once you’ve clicked the option a form for creating a package will appear. Leave it blank. (Data will be placed automatically when saving).
Do not fill out the form. Click the “Save” button.
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Select the desired items by putting a mark in the checkbox to the left of an item number:
Or tick the checkbox in the table header if you need to select all items on a page automatically.
Click the “Change status” button which is located above the table.
Select the status you would like to set for selected items from the dropdown menu that appears.
All selected items will change the status to that one you have just chosen.
